Need a hand?
Tell us what happened and which device you’re using. A screenshot can help us understand the problem.
Email the Bolz teambolz@merou.de
Common questions
I cannot sign in
Use the same Apple, Google or email account you used to join Bolz. For email sign-in, check your inbox and spam folder, and request a fresh link if the previous one has expired. If you are still stuck, email us from the address linked to your account.
Matches or results are not loading
Use Try again on the affected screen. If the problem continues, choose Report a problem to let the team know which part of Bolz is affected. You can also contact us below with the competition and screen you were viewing.
I paid for Pro but it is not showing
Check that you are signed into the Bolz account you used for the purchase. On iPhone or Android, open Bolz Pro and choose Restore, using the same store account you purchased with. If access is still missing, email us with your receipt or order number so we can investigate.
How do I manage or cancel a subscription?
Open Bolz Pro and choose Manage. You can also manage an iPhone purchase in Apple subscription settings, or an Android purchase in Google Play subscriptions. Access continues until the end of the paid period after cancellation.
Your account and data
You can request account deletion from your profile or the account deletion page. Manage any subscription separately through the store or service where you purchased it.